What is the most scaleable way to query different teams of users?

Cameron Chase March 11, 2024

I am the Jira System Admin for my sector of the company. We currently, to my knowledge, do not use groups to section off different orgs. I think most folks are in a general pool, then admins, and company admins. 


Anyways, I am trying to understand as the admin for my sector of the business how I can make querying easier. Currently I have take each individual user and entered them into queries I have built by hand, 1 by 1. Ideally I would like to have 1 entire sector, then break it out by at least 3 teams, if not more so I can pull overdue tasks by team, so I can measure risks by team, etc. 


I feel like this may be really simple and I might be forgetting something, but would love input on what the best way to get this done and make it easy to manage an ever-changing team (without the long strings of random numbers that mean nothing to me when trying to decide which person I need to remove or add to a query.) 


Thanks in adavance!




1 answer

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Christopher Maxwell
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March 13, 2024

Hi @Cameron Chase ,

Two ideas here for you.

Jira Groups. In Jira, navigate to User management and create groups that represent each team within your sector. For example, team-alpha, team-beta, etc.
Add Users to Groups: Assign users to their respective groups according to the team they belong to.

You can JQL query by group: membersOf("group-name")


The second idea here isn't as strong because you can't JQL filter by project role (workaround here).

Jira Project Roles. For project roles, the roles are per project. Can provide some greater flexibility. 
Define Project Roles: Project settings > Roles and define roles that correspond to your teams.
Assign Users to Roles: Within each project, assign users to the roles you've created based on their team affiliation.



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