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Hello,

I'm new to Jira and having trouble with webhook.  Created a Smartsheet for Jira connector and getting "Invalid response from JIRA. statusCode: 403, reasonPhrase: Forbidden statusCode: 403, reasonPhrase: Forbidden"  error.  From Smartsheet support, but my account is a site admin.  Are my permissions sufficient enough to create a webhook?

  • You are attempting to create a bi-directional (automated) workflow and the workflow creation fails because the Jira Connector connection owner is not a top-level Jira Administrator in Jira. For this reason, the Jira Connector is unable to create the webhook in Jira using the connection owner's credentials

1 answer

Hello @Dominic Deguzman 

Welcome to the community.

Can you provide a link to the documentation you are following to set this up, and tell us at what point in those instructions you encounter the error?

I followed this: https://help.smartsheet.com/articles/2476126-jira-connector-admin-setup-cloud-self-hosted-server

Invalid response from JIRA. statusCode: 403, reasonPhrase: Forbidden statusCode: 403, reasonPhrase: Forbidden

Hi @Dominic Deguzman : I am also facing the same issue ..Were you able to fix it 

@Trudy Claspill : Any suggestions 

Regards
Ashish

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PREMIUM
PERMISSIONS LEVEL
Site Admin
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