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User has access to Jira , but unable to view projects


User has rights to Jira software but unable to view projects and issues. Moreover user has browse permissions also.

Please help.
Jira error.png

2 answers

0 votes
John Funk Community Leader Dec 08, 2022

Hi Teja,

 I would use the Permission Helper to see what it says.

Put in the username of the person, choose Browse Projects and then choose the issue on the project.

You may need to purchase more user access / license from JIRA for this. 

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