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Update Field Value using email listener

Jessirel Cubio
Jessirel Cubio May 24, 2021

Hi All,

Is it possible to update a Jira Field using email interaction?

 

Ex.

We will send the customer an email and in the email template, there's a button they can click and once they click a button, it will update the field accordingly

 

 

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Jira Software
Jira Software
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Molly Bronstein
Molly Bronstein
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

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