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Unable to take server backup due to time factor Edited

I recently took a cloud backup of a jira cloud server, but I am unable to also take a server backup, reasons being that it keeps telling to wait for a specified number of hours before I can take a server backup. Meanwhile I don't have such luxury of time to wait before taking a server backup.

Any idea how I can bypass the time issue?

I would appreciate the help, Thanksimage.png

2 answers

1 accepted

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Answer accepted
Daniel Ebers Community Leader Apr 25, 2021

Hi @Precious Charles

in case it is useful I will link the documentation which provides some information on the whole topic - https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

The reason seems to be that creating a backup alongside with all attachments is a resource consuming process why there is a time limit.

From your description I am unsure if you aim towards a recurring solution as per "automation of backups". This is currently not provided however there seem to be some workarounds:
https://confluence.atlassian.com/jirakb/automate-backups-for-jira-cloud-779160659.html

Please let us know if the issue was solved by waiting until the 48 hours block was released or if you have further questions.

Regards,
Daniel

Hi @Daniel Ebers 

Thank you so much Daniel, I wasn't able to use the documentation but I'm sure going to refer it to someones who just ran into same problem to try it out.

I was able to solve the issue by speaking to the support team but that shouldn't and can't always be the go-to solution. So I am very much willing to try your approach and send a feedback as soon as possible.

 

Regards,

Precious Charles

@Precious CharlesCurrently there is no workaround, you need to wait the prescribed number of hours.

Oh, okay. That's quite not good but thanks all the same for the help.

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