Unable to see Users after importing history fields from a JSON backup

Clyde
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March 13, 2024

Hi,

 

I am trying to import a project from a My Project Tracker XML backup, which I have converted to a JSON according to Atlassian example documents.


Below is a code block showing an example of history fields I have tried, alongside a screenshot of some History information after the project is imported to Jira.

 

Note that the Users are all blank (except for mine), and when I hover over them, a popup appears saying that there is an issue loading the user details.

 

This doesn't happen for comments, approved users, submitters, or anything else.

 

What can I do to get the Users who made changes to the doc previously show up normally?

 

Is this a permissions issue involving creation of History data? I have org admin perms, so I didn't think so... But I have tried everything else I can think of.

 

Thanks for the help!

 

"history": [

                        {

                            "author": "joe",

                            "created": "2006-04-10T21:40:15.0",

                            "items": [

                                {

                                    "fieldType": "jira",

                                    "field": "Attachment",

                                    "from": "10903",

                                    "fromString": "HW_Doc.doc",

                                    "to": "10904",

                                    "toString": "HW_Doc_2.doc"

                                }

                            ]

                        },

                        {

                            "author": "fred@company.email",

                            "created": "2006-04-24T14:33:26.0",

                            "items": [

                                {

                                    "fieldType": "jira",

                                    "field": "Attachment",

                                    "from": "10898",

                                    "fromString": "HW_Doc_5.doc",

                                    "to": "10932",

                                    "toString": "HW_Specs.doc"

                                }

                            ]

                        }

]

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