Ticketing system for external users

[Bartosz Goździk]

Hello,

I am looking for a solution for my company. We are using Jira Software as a project management tool. 

We are looking for a solution to built a ticketing system, what do we need:

• ticket form 
• open for external customers (users who do not have a Jira license)
• external users should have a way to check tickets and its status

Do you think some Atlassian product will be good for us?

[Brant Schroeder · Accepted solution]

@Bartosz Goździk I think you just described Jira Service Management.  I would suggest taking a look at that product.  It also integrates seamlessly with Jira Software if you continue to use that with your project management.

• https://www.atlassian.com/software/jira/service-management 
• https://www.atlassian.com/software/jira/service-management/product-guide/overview#jira-service-management 
• https://support.atlassian.com/jira-service-management-cloud/docs/what-is-jira-service-management/   

[Bartosz Goździk]

Thx !

[Juan Carlos Vera]

Hi @Bartosz Goździk ,

As @Brant Schroeder  says, and in my opinion. The best Solution that allows your requirements for a Ticketiong System, is Jira Service Management.

You can Use JSM & JS and configure a scaling method, for the Tickets that the HelpDesk cant resolve or need help from Level 2.