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Ticketing system for external users



I am looking for a solution for my company. We are using Jira Software as a project management tool. 

We are looking for a solution to built a ticketing system, what do we need:

  • ticket form 
  • open for external customers (users who do not have a Jira license)
  • external users should have a way to check tickets and its status

Do you think some Atlassian product will be good for us?

2 answers

1 accepted

3 votes
Answer accepted
Brant Schroeder
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 27, 2023

@Bartosz Goździk I think you just described Jira Service Management.  I would suggest taking a look at that product.  It also integrates seamlessly with Jira Software if you continue to use that with your project management.

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0 votes
Juan Carlos Vera
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 27, 2023

Hi @Bartosz Goździk ,

As @Brant Schroeder  says, and in my opinion. The best Solution that allows your requirements for a Ticketiong System, is Jira Service Management.

You can Use JSM & JS and configure a scaling method, for the Tickets that the HelpDesk cant resolve or need help from Level 2.

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