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Team-Managed project where project admin can create issue type but it can't be used to create issue?

I have very minimal experience working with team-managed projects.    I created a new team-managed project from the content management template and made 3 people project admins.  

One of the project admins created a new issue type, but it is showing below the line in the left create issue type pane.   Her issue type cannot be selected when creating a new issue.  I created one just now, and it worked fine.   I am the overall site admin, but in that project I am a project admin just like the 3 people.

This person has regular jira software and Confluence product access.   Thanks

 

2 answers

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Answer accepted

Hi @Gail Boozer

can it be that you are talking about a sub-task issue type? Because they cannot be selected when creating issues and have to be created from a parent issue. And that would explain why it is displayed "below the line" in the configuration.

Best, Max

Thanks Max.   I did a little more research, and it was indeed created as a sub-task; however, she created it as "create issue type" - not by selecting sub-task.   There was no prompt asking if you wanted a sub-task type.   Really strange.   

As a work-around I suggested creating new issues as Task or Story then changing icon and name.

Thanks

Like Max Foerster - K15t likes this

You're welcome! :) I'm happy that my gut feeling was right. ;) It can happen easily if all "standard" issue types have been created in the team-managed project as they will be presented as you can see on the screenshot. You then have to select "Create issue type".

ng-project-subtask.png

Best, Max

Can you provide an image of what you see when you say the issue type is "below the line", and what happens when you go to create an issue but can't create one of that type?

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