Stopped receiving notification emails

[Sergiu Marincean]

I'm having trouble receiving notification emails from both Jira and Bitbucket. 

I believe the domain [redacted] is on the email suppression list. Is it possible to take the domain off the list?

[Andy Heinzer · Accepted solution]

Hi @Sergiu Marincean I found there were a number of bounced messages.  Several came back with a response of:

2023-09-05 04:36:56.872 550 No Such User Here

I have cleared our system of these suppressions for your domain.  Yourself and other users on your domain should again be able to receive notifications from our services once more.

Andy

[Angela L]

Andy, can you please remove the domain "alanglotz.com" from the suppression list? I fear the same thing may be happening to me. I am not receiving Trello notifications.

Used the test email notification listing link here (https://trello.com/test_notifications) and got:

Unable to send test notification

TypeError: name.match is not a function 

[Trudy Claspill · Accepted solution]

Hello @Sergiu Marincean 

Because you are on the Free version and can't create a support case, I have added a tag to your post to bring it to the attention of the Atlassian Team. They should get back to you in the next 1 to 2 business days.

[Mateus Rodrigues]

@Andy HeinzerI'm having the same problem. I don't receive any notifications in my email.

[Andy Heinzer]

I have cleared a suppression from our side. You should now be able to received notifications again.

[Angela L]

 I am not receiving Trello notifications.

Used the test email notification listing link here (https://trello.com/test_notifications) and got:

Unable to send test notification

TypeError: name.match is not a function 

[Andy Heinzer]

Hi @Angela L 

I did not find any current suppression for your domain, but I have attempted to clear any blocks of it anyways.  As for that test_notification tool, I am not familiar with it, but I found that our Trello support team is aware of the issue and is investigating this further.

If you are still having difficulty receiving notifications from Trello specifically, then I'd recommend trying to reach out to that support team directly on https://trello.com/contact