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Standard plan

ailyn
ailyn Nov 22, 2020

Hello, 

We are currently on Standard Plan. However, we can only add 10 users but it should be 10,000 users based on the plan feature.

Please advise how to proceed and add more users.

 

Thank you.

 

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Hernan Halabi _Elite IT Consulting Group_
Hernan Halabi _Elite IT Consulting Group_ Nov 23, 2020

Hello @ailyn welcome to the community. Looks like you are in the free plan rather than the standard one. What do you see when you go to the billing section?

Check the link below for more details about the plan and how to change it.

https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/

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ailyn
ailyn Nov 29, 2020

In the billing it shows "Standard" 

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Hernan Halabi _Elite IT Consulting Group_
Hernan Halabi _Elite IT Consulting Group_ Nov 30, 2020

Are you paying monthly or yearly? I suppose it's the second one so you might have to upgrade your users tier before adding more users

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