Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hello,

How do you remove 'none +1' from the Sprint field in tickets? 

We have several tickets marked as 'ready', which must have been assigned a sprint at some stage but then removed (hence the none +1, +2 etc).

They are not disrupting the sprint board, but leading to inaccurate data by suddenly pulling in to the Sprint Health gadget, so it looks like we have pulled in more tickets than we have.

Thanks,

Marie

2 answers

1 accepted

0 votes
Answer accepted

Hi @marie_mitchell 

I saw an older ticket related to this symptom which was resolved years ago.  People have started commented on it again, and I suggest submitting a new defect to Atlassian support:

https://support.atlassian.com/contact/#/

Once you hear from them, please post back here what you learn.  Thanks!

Best regards,

Bill

Thank you @Bill Sheboy - i shall do that and hopefully report back soon!

Best wishes,

Marie

Like Bill Sheboy likes this

@Bill Sheboy experiencing the same and appears the link posted on Mar 9 isn't functional.  Are there any insights you can provide?  Thanks in advance.

Hi @brenda_banderschaper -- Welcome to the Atlassian Community!

Which link do you mean?  I tried both of the ones that I provided and they worked for me.

In the old defect, there are several new posts about people seeing this problem, so I suggest if your are on a paid Jira license, to ask your site admin to submit a ticket to Atlassian support.  They have access to logs we (customers) do not and so perhaps can help uncover this.  Thanks!

Kind regards,
Bill

0 votes

experiencing the same and appears that when we close the existing sprint without resolving/ moving the existing Task/Stories to the next sprint. The task/ Story will move to the backlog and the sprint name will be "None+1". Correct me if I am wrong.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

106 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you