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Server to Cloud Migration - Are all data fields / timestamps kept?


We are working in a server environment and will need to do the migration to cloud at some point. 

When going from Server to Cloud, does the migration: 

- Keep all timestamps associated with the ticket history, comments, state transitions, etc.  

- Retain the same ticket IDs

- Migrate all linked documentation 


Is there anything that is lost or not able to be migrated when going from server -> cloud? 



1 answer

0 votes
Brant Schroeder Community Leader Dec 31, 2020


  Welcome to the community.  Yes it will retain information from server when you migrate to cloud.  If you have a cloud project with the same project ID then it will not retain the same ID.  Linked documentation depends on how it is linked.  I am assuming that you are starting with a fresh cloud instance.

I would suggest following this guide as it will provide some great step by step instructions on how to move to the cloud.

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