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Send a email for a user picker field

Douglas Oliveira_a3xjuk

Hello everyone,

I'm trying to create an automation to send an email to a collaborator whenever it is entered into a custom user picker field, but I can't put the collaborator's name in the email body via a smart value.
What appears in the place is a strange combination of numbers, as in the image.

Does anyone know why this is happening?

Accepted answers

Hi @Douglas Oliveira ,

Is the use of

.displayName}}

a option?

See also

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

Greetings, Marco

All comments

Hi @Douglas Oliveira ,

Is the use of

.displayName}}

a option?

See also

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

Greetings, Marco

Trudy P Claspill

@Douglas Oliveira

I found this issue on the topic in Atlassian's backlog. Does it apply in your case?

https://jira.atlassian.com/browse/JRACLOUD-72779

Douglas Oliveira_a3xjuk

Its work! Thank you very much.

Muhammad Akram Sharifi_y6l7bk

if you are using to send ticket information on a email, you can use the Multi user picker field smart value as under :

Account Owner: {{triggerissue.SF Account Owner.displayName}}

this method will send the list of all user picked up in the field.

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