You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
i have tried to make resolution status resolved, but even though I have made postfunctions for transition to DONE, resolution still keeps showing as unresolved.
Which actually brings a lot of problems, because "reports" in that time shows, that there are no resolved issues, which is actually incorrect.
Argh, NO, that's exactly the wrong thing to do.
You are now resolving all your issues as they are created or edited, so you've made a complete nonsense of all Jira's reporting on open and closed issues.
You should only put the resolution field on screens used in transitions that move an issue into a closed status. You should have a post function to clear it on "re open" transitions.
Value is the content of the field (when it has one).
So you are saying your post-function is not working. Could we see the configuration of it - both the summary in the workflow edit where all the post-functions are listed, and the content of the post-function (when you edit it from the summary)
Check one of the ticket histories for any updates to Resolution after moving ticket to closed status. Also check the transition post function for any errors after closing a ticket.
If there's no update for Resolution, either your workflow + post function was not published (as stated above), or perhaps you set the post function on the wrong transition.
Also what post function are you using? I typically use the standard "Update Issue Field" method to set Resolution.
Yes at the first time I have put it into create as well - i thought, that if it is not there, that it might be issue, but then I quickly realized, that reporter can choose the resolution and that is not what you want.
So I have stick it only to Edit and View - i still dont know though, what resolve screen does. But i have never used it, so i guess not much?
Hey, I have checked previous older requests and in history there is not even a mention about Resolution. Which brings me to my other question: if my workflow is incorrect how is it possible? Because I know for a fact, that the issue is in our DONE status, even though it is called somehow. What can be wrong in this case?