Project Stakeholder Cannot See All Issues on the Board

Question

I am trying to figure out a strange issue with a project/board. I have a stakeholder on the project that can see some issues on the board, but not all of them. There are currently 26 issues on the board, but they can only see 9.

All issues have stakeholders enabled. I have not been able to find any consistent difference between the tickets they can see and the ones they can't.

Permissions and roles are set correctly and there does not appear to be any clear logic behind what can and can't be seen on the board.

Chris Yarbrough_ysu4ny · Answer

Figured out the issue. Somehow some of the tickets did not have a security level set even though the tickets showed that they did. Did a bulk update to set the security level on all tickets in the project and everything was working as expected.

Trudy P Claspill · Answer

If provided with a direct link to a missing issue, can the Stakeholder view the issue?

What is the definition of the "Stakeholder enabled" security level?

Has that level been set on the missing issues?

Chris Yarbrough_ysu4ny · Answer

* All issues are from a single, company-managed project.
* All statuses are mapped.
* Kanban board.
* Stories, tasks, bugs, and subtasks.
* Security has been implemented...
* "Stakeholders enabled" is the security option we have setup to designate which issues stakeholders can view.