Problem setting up GitHub integration.

Alcides Rosano February 25, 2024

Trying to configure github it shows me this error and does not show anything regarding the github integration. Is there a general problem, or will it be a problem just with my Jira account.

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2 answers

1 vote
Christophe De Beule February 29, 2024

Hi @Alcides Rosano

 

I am Christophe a solution engineer for Exalate.

 

With Exalate you can easily create an intigration between Jira and GitHub.

The solution boasts a unique decentralized approach to integrate your work systems together while providing full autonomy to each side of the connection.

To make your life easier you can create a trigger, this will automatically sync for you. So no more manual work.

 

Exalate is easy and straightforward to set up and you can control exactly which data you want to send and/or receive. 

If you would like to see a customized demo of the product, don't hesitate to book a slot with us. 

 

Kind regards,

Christophe De Beule

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 25, 2024

Hello @Alcides Rosano 

Welcome to the Atlassian community.

What step are you actually executing at this point? What screen are you trying to access?

It seems like you might be trying to access the Manage Apps or Find Apps screen.

Have you already installed a GitHub integration app, or are you trying to find one in the above screen?

Have you tried reloading the page, as mentioned in the message?

Have you waited some time and tried agan?

Alcides Rosano February 25, 2024

Hello, thanks for the answer. Sorry for not providing enough information. Yes, the github application is already installed. What I want to do there is enter the configuration option from the GITHUB FOR JIRA side menu. There are several ways to enter this screen, from the application administration or also from the apps marketplace there is the Get Started option, but it doesn't show me anything. I even uninstalled the application and reinstalled it. I have also let it load but that message always appears. I have also reloaded the page several times.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 25, 2024

Which app specifically have you installed? Can you provide the marketplace link for it?

Alcides Rosano February 26, 2024

Of course, the application I used was GitHub for Jira by Attlasian, the link is GitHub for Jira | Atlassian Marketplace

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