Post Functions stopped working using the JMWE app - any suggestions on how to fix?

[Amanda Busiello]

Post Functions stopped reading. It just shows up as "bad reading" and isn't loading. 

Any suggestions on how to fix? 

[David Fischer]

Hi @Amanda Busiello 

If it stopped working on Friday, that's likely due to a known Jira bug with app updates. The quick fix is to uninstall and reinstall the app, you won't lose anything. 

[G subramanyam]

Hi @Amanda Busiello welcome to the Atlassian community.

The troubleshooting steps are made available on this confluence help page. I haven't come across this issue, so, can't reproduce myself. Please see if the document steps are helpful for you.

[Amanda Busiello]

thank you for your help! I am thinking I'd do a backup of the jira instance just to be very cautious.