We upgraded our Jira Cloud instance from Standard to Premium 3 days ago. Since upgrading, I have been exploring the use of Advanced Roadmaps by trying to create various Plans. So far, I fill in the details, click Create, and the page spins indefinitely (I've let it process overnight).
I've tried planning a Board (~1000 issues)
I've tried planning a Project (~100 issues)
I've tried planning a Filter (~50-60 issues)
I figured the system could need a couple days to enable all of the Premium features across our accounts or something, so I wanted until now to ask. I also couldn't find anyone else with a similar issue.
Would love some help!
Hi @Danny Estes,
This definitely doesn't sound right. It shouldn't take very long to create a plan at all, and you shouldn't need to wait for for all premium features to be activated. I would recommend that you raise a support request via https://support.atlassian.com/contact/ to get this addressed asap,
Very simple fix in the end. My user was missing the "Advanced Roadmaps User" permission.
I had made a bad assumption that there was a permission hierarchy, and if I had the "Advanced Roadmaps Administrator" permissions, I had all permissions. This is not true.
Since I'm administering, I added my jira-administrators group to all of the permissions (but standard users should just need the "Advanced Roadmaps User" permission), and the plans generate within seconds.
Hi @Danny Estes,
Thanks for sharing that you've solved this problem, although this is still somewhat concerning to me. I would expect that a user that doesn't have permission to create a plan shouldn't be able to access the interface to create one!
I can understand your reasoning behind a permission hierarchy and I'd like to follow this up with the team as I'm wondering if we need to make some adjustments here!
Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their Jira Cloud instance. ...
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