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Notification of new easybi plugin installation Edited

Hi Team,

We received the below warning message in our Jira when we try to access the easy bi plugin

"ACTION REQUIRED: eazyBI for Jira Cloud is migrated to the common Atlassian Marketplace listing. Please read the details in the documentation page.
Please install the new eazyBI for Jira app. According to the data from Atlassian Marketplace your current eazyBI license is valid until 2022-05-07. Please unsubscribe from the new eazyBI app trial to avoid double billing. When your existing subscription period will end, we will remind you to start the subscription to the new app.
Please unsubscribe and uninstall the old eazyBI for Jira Cloud app now to avoid auto-renewal of the old subscription."

Attached screenshot for the same.

 

But not exactly getting whether we need to install new easy bi and unsubscribe old one

Kindly provide steps to follow so that it should not impact our existing reports data

 

Thanks & Regards

MeghEsaybi_notification.PNG

1 answer

1 accepted

0 votes
Answer accepted

Hi @Megha P !

Yes, this is a planned action from eazyBI - up until now, eazyBI used to have two apps on Atlassian Marketplace (one for Cloud and one for Server / Data Center). For clarity, simplicity, and customer convenience, we have decided to merge these two apps into one eazyBI for Jira app on Atlassian Marketplace. Please read more here: https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-cloud/eazybi-app-listing-changes-in-atlassian-marketplace.

If you see that the eazyBI app has an extension (old), you still have not performed the steps to migrate to the new listing and need to switch to the new eazyBI app: https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-cloud/eazybi-app-listing-changes-in-atlassian-marketplace#eazyBIAppListingChangesinAtlassianMarketplace-HowtoSwitchtotheNewApp?

By installing the new app and uninstalling the old one, you will not lose your data or the license you have already paid for. The user experience will be the same after the change.

As you have an annual license, please stop the trial of the new app right after installing it. Your license will still be valid until the end of your current license - you will see an info note about this in the new eazyBI app even if the app manager says it is unlicensed. 
When the license approaches the expiration date, you will get an in-app warning to start a new subscription. The message will also include the promo code that you can apply to get the discount for the next yearly payment.

Please contact support@eazybi.com if you have further questions regarding this!
Lauma / support@eazybi.com

Hi Luma,

 

Thanks for your response,

I followed the below steps you have mentioned

  1. Installed the new easy bi plugin
  2. Stoped the free trial
  3. Unsubscribed the Old easy bi plugin

now am getting the below message

easybi1.PNG

and App showing unlicensed

easybi2.PNG

 

Please suggest, should I start a free trial or how it takes our existing license?

Thanks & Regards

Megha

@Megha P ,

Great, everything looks correct - the info message within eazyBI states the date how long your license is valid even though the Jira app manager says that eazyBI is not licensed. When there will be 30 days remaining until the end of the current license, you will get a new in-app warning message to start the subscription again (free trial followed by the next yearly subscription).

Please let me know if you have further questions regarding this!

Lauma / support@eazybi.com

Hi Luma,

 

Thank you so much for clarifying it

Regards

Megha

Like Lauma likes this

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