Not able to create an issue (status 404)

[Ray López]

Steps to reproduce:

• Create a new ticket
• Fill mandatory fields such as Title and description
• Click and drag a .mp4 video to the description so it will be saved as an attachment
• Click cancel before the upload finishes
• Click save >> observe
• Remove the attachment and click save >>observe
• Click and drag the .mp4 video to the description
• Click save >> observe

Bug on Video

[Angélica Luz]

Hello @Ray López,

Welcome to the Atlassian Community!

Thank you for the steps and for sharing the video.

I tried to replicate the issue here, but it worked normally. I tested using Firefox 90.0.2.

Just for a better understanding of the issue:

• Have you tested using another browser or incognito mode?
• Can you please disable all extensions and try again?
• Is the issue happening if you add the attachment after the ticket is created?
• Is it happening if you add an image instead of a video?
• Is it affecting other users?

Kind regards,
Angélica