Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Login Problem with Two Factor Authentication

Gary Braunscheidel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 3, 2021

One of my users turned on Two Step Authentication by mistake and we cannot turn it off. He lost the code in MS-Authenticator and now is in limbo. I've deleted his access, and every time I try to re-create him, it bounces him back to Two Factor Authentication. 

For what its worth, I've put a ticket in with Atlassian Support which is absolutely unacceptable.  Not even an acknowledgement of the ticket since Nov 29th.  We will likely migrate to a different platform as we can never get support. 

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events