Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira tickets not showing updated description for a custom field

I've updated the description of a custom field multiple times, but the most recent updated verbiage is not showing up in our Jira tickets. Am I missing step to force these updates to "publish" somehow?

  • Customer Field settings:

Screen Shot 2021-03-24 at 7.56.54 AM.png

  • Customer field description within tickets (showing a previous description; latest description not updating)

Screen Shot 2021-03-24 at 7.57.11 AM.png

2 answers

1 accepted

1 vote
Answer accepted
John Funk Community Leader Mar 24, 2021

Hi Brad,

There is a bug in Jira that won't do the update through the normal process. You need to edit the Field Configuration used by that project and update the Description there. That overrides the standard Description that comes with the field. 

That did the trick. Thank you!

Like John Funk likes this
0 votes
Fazila Ashraf Community Leader Mar 24, 2021

@Brad Lackey  , apart from the custom field's configuration, do look at the relevant field configuration (from the project's field configuration scheme) and look at he field's description there as well.


the field's description in the field configuration overrides the field's global description value.

@Fazila Ashraf this worked, thank you! I'm going to accept the other answer since John calls out that is a known bug. 

Fazila Ashraf Community Leader Mar 24, 2021

Hi @Brad Lackey 

Glad it fixed your issue.

I do not see that as a bug though but as a feature.

This behaviour gives me the flexibility to scope different description text to the same field in different project/issue type context.

Like Brad Lackey likes this

Yes, I can understand that. If it's not an actual bug, so be it. I did not submit one for it.


Thanks again!


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Confluence

Product feedback on Inline Comments

Hello Community members! We have an upcoming research study for Confluence and we’d like to invite you to provide advice and answer questions. We’re developing a new experience for Inline Comment...

85 views 7 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you