Jira software account users email requests

Dorothy Callahan May 31, 2022

My team and I are discussing value of software project versus service management.  We want to use the email request feature which I understand can happen under both but for the software will those internal customers email requests require both user accounts as well as a license?

1 answer

1 vote
Clark Everson
Community Leader
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May 31, 2022

Hi @Dorothy Callahan 

If using Jira software every user needs an account. If using service management only agents, those working on tickets are the only user who need to work on tickets actively need accounts.

Best,

Clark

Dorothy Callahan June 1, 2022

Thank you @Clark Everson so, for software, user account = license?

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 1, 2022
Dorothy Callahan June 1, 2022

@John Funk @Clark Everson Thank you both so much!

Like John Funk likes this

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