Jira not allowing me to create epic under Roadmap

[Scrum Master]

Hi Team,

I am not able to create an epic under roadmap. It says " your issue is created but not visible because it does not match your board filter".

Please support at the earliest.

Thank you

Jovie

[Summer Rae]

I'm running into a similar issue. Was there any resolution for this? 

[John Funk]

Hi JA - Welcome to the Atlassian Community!

You need to check the filter associated with the plan/board you are using. It might be that it was created against a different project or is using different components or something like that. 

[Scrum Master]

Hi John,

Thank you for your reply. Could you please guide me how to check those filter and get to know its created for different project or not.

Thanks

Jovie

[John Funk]

Click on the gear icon for Settings on the Plan.

Then choose Issue Sources. There it will show you which boards are being used in the Plan. 

Then check the board filter for each of those boards. 

[Scrum Master]

Hi John,

Thank you for your quick reply.

I am pretty new to this platform. Some sort of screen shot would works for me. Please support.

Thank you

[John Funk]

Click on the gear icon in the first screenshot and select Configure

Then select Issue Sources. The first top will show the Boards. 

Then you can go to the list of boards, search for the board, and then go to Board Settings to see the filter used. 

https://YourDomain.atlassian.net/jira/boards

[Scrum Master]

Hi John,

I have tried in all possible ways but not working so far. I am stuck in this initiation of the project. No idea what to do. If somebody could support me like teamviewer or any desk application and sort my issue would be much appreciable.

Thank you

Jovie

[John Funk]

Sorry to hear that.  :-(

It's probably best to go ahead and create a support ticket with Atlassian. Please post back here what the solution was so we can close out this post.

https://support.atlassian.com/contact/#/