Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira is not synchronizing automatically with GitHub Edited

Jira is not synchronizing automatically with GitHub.

Last Sync Update is not updating and as of now it shows 6 days and no new commits are showing up in Jira.

When I manually click Retry [Full] Submit on the GitHub configuration page - it will synchronize and I can see all latest commits, branches, etc.

But isn't it supposed to do that automatically every NN minutes? Am I missing a hidden setting or something?

1 answer

I'm experiencing this right now as well, ever since out organization moved from github on-prem to the cloud (our Jira instance is still on-prem). Currently trying to figure out what's up with this so I'll be watching this thread. My working theory that I haven't validated yet is that there is some kind of fluid IP situation happening on the github side that is causing an automatic syncing problem in Jira because of our company firewall, that somehow is eluded when manually syncing. I have no proof of this yet, though. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,047 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you