Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira iOS shortcuts error - “There was a problem communicating with the app” Edited

Until recently, I’ve been successfully running the Jira iOS shortcuts Create Issue action and Set Issue Field Value action to create and update issues on Jira Cloud. But the actions are returning this error: “There was a problem communicating with the app.”  

Please see the attached pic of the simple shortcut and error message. 735DB927-8D24-4733-8B2D-055B613BF526.jpeg

The crazy thing is that the shortcut actions actually still create / update the issue in the Jira app.  But because the error displays it stops the shortcut from processing other actions, thereby breaking the automation chain. 

I’ve also tried running the 2 failed shortcuts on different devices with no luck. I have the latest versions of the Shortcuts and Jira apps installed.

Strangely, other Jira shortcut actions like Run JQL and Post Comment still work fine and don’t show the error.  

Please help. 

 

1 answer

1 accepted

1 vote
Answer accepted

Hi D_M_, 

I am sorry you ran into problems!

We've identified a bug in recent versions of the Jira app that can make some Shortcut actions fail. We've fixed the problem and plan to release an update this week.

If you are a beta tester of the app, you can download the fixed version (v134+) through TestFlight. You can sign up to become a beta tester in the app ("Settings" -> "Be a beta tester").

Hope this helps,

Simon

Hi Simon,

I tried the beta out in TestFlight and the errors I was seeing appear to be resolved! Very much appreciate this!

Like Simon Stiefel likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Confluence

👁‍🗨 Confluence Team planning dashboard_Atlympics 🌈

Hi Atlassian's, How is your journey with #Atlympics 2021 so far....excited! Me too, same excitement. Here's my typical team planning and vision dashboard which I used to share to my management and ...

36 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you