Jira Excel Add-In not loading

[ccaouette]

Up until a month ago, Jira excel add-in was working. Now, the add-in stays stuck on the loading splash screen. I have updated to the latest version of excel and have restarted my computer and still have issues. Any help? 

[Angélica Luz · Accepted solution]

Hello @ccaouette,

Welcome to the Atlassian Community!

Testing on my local site, I wasn’t able to replicate the same issue, and also there is no open bug related to this.

With this said, I would like to ask for you to revoke the access for the add-in so it will force a reauthentication.

Please, go to https://id.atlassian.com/manage-profile/apps and click on Revoke next to the add-on under Third Party Account access.

Then, when opening the add-in again, it will ask for authentication.

If the issue persists, can you please let us know if you are the only user facing this issue or if it’s affecting everyone?

Are you connected to a VPN? If so, can you disconnect and try again?

Kind regards,
Angélica

[ccaouette]

Hi Angélica,

I was able to remove the add-in, download again, and reauthenticate. It took multiple attempts and I needed to log in and out or both Microsoft and Atlassian accounts but the connection is finally working again.

Thank you,

Ciara