Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JQL - Create Queue that combines multiple project tickets

Our maintenance team service multiple different products using the Jira platform. As such, using multiple different queues for customers makes sense, but this is hard to manage on the maintenance side.

Using JQL, I can see that project names/codes can be filtered out

(ie project = "SM")

however, when setting up a Jira Queue, I can only filter out one project for an arbitrary reason: image.png

Even though the JQL (to filter multiple projects together) is valid, because it pre-filters out whatever project I have selected, it has no effect.

Does anyone have a solution for this?

2 answers

1 accepted

0 votes
Answer accepted

I believe that the JSM queues only pickup within the same project.  

The recommendation would be to create a new dashboard with a results gadget that combines all the projects (e.g. project in ('SM', 'Other Project name') AND resolution = unresolved).


Thanks for the response Fabian! I'm going ahead and implementing your recommendation as we speak. Might not be as elegant as initially planned by my supervisor but I can see the benefits of the dashboard setup. Thank you :)

1 vote
Jack Community Leader Jun 07, 2021

the definition of JSM queues are limited to the associated project. You cannot define projects in the JQL of a queue. Queues cannot span multiple projects.

Thanks for the response! I'm gonna go ahead with Fabian's suggestion of creating a Dashboard that combines them there. Thanks :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

198 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you