Our maintenance team service multiple different products using the Jira platform. As such, using multiple different queues for customers makes sense, but this is hard to manage on the maintenance side.
Using JQL, I can see that project names/codes can be filtered out
(ie project = "SM")
however, when setting up a Jira Queue, I can only filter out one project for an arbitrary reason:
Even though the JQL (to filter multiple projects together) is valid, because it pre-filters out whatever project I have selected, it has no effect.
Does anyone have a solution for this?
I believe that the JSM queues only pickup within the same project.
The recommendation would be to create a new dashboard with a results gadget that combines all the projects (e.g. project in ('SM', 'Other Project name') AND resolution = unresolved).
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