JIRA Add-in for Excel stopped working

[irakoch]

Have been using the JIRA Cloud Add-in for Excel for a year now.  But suddenly it the add-in has stopped working. Please advise. 

[irakoch]

No, nothing....

[Suvradip Paul]

Hi @irakoch ,

Welcome to the community and thanks for posting.

Are you trying - open-in-excel or open-in-gsheets ? I guess you mean open-in-excel - https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official.

Could you please check again or connect support? 

Cheers

Suvradip

[irakoch]

I am trying to open Jira add-on in Excel. It worked fine for more than a year but was crushed today. I removed it and reinstalled it, but it is still not connecting. Loading image and that it.

[Suvradip Paul]

@irakoch  Sorry to hear that.

I also checked - https://jira-software.status.atlassian.com/ and nothing reported today for this issue. 

As mentioned earlier, could you connect support? 

Cheers

Suvradip

[Suvradip Paul]

@irakoch 

Does it throwing 404 page not found? 

[irakoch]

No, just loading non stop

[Suvradip Paul]

That's strange. Do you know any blocking pop-up in browser causing this?

[irakoch]

It worked today, and I didn't install something new. Any ideas on how I can check it?

[Suvradip Paul]

Just like the above (I am sharing example from Google Chrome), it would show if the pop-up has been blocked.

[irakoch]

No, nothing....

[Levente Szabo _Midori_]

@irakoch did your problem with Jira Cloud for Excel get solved eventually?

In any case, here is a blog about the possible errors folks experience with Jira Cloud for Excel and how to fix them. If there is any suggestion that should be added, let me know!