Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

JIRA Add-in for Excel stopped working

Deleted user July 9, 2021

Have been using the JIRA Cloud Add-in for Excel for a year now.  But suddenly it the add-in has stopped working. Please advise. 

2 answers

0 votes
Deleted user July 9, 2021

No, nothing....

0 votes
Suvradip Paul
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 9, 2021

Hi @[deleted] ,

Welcome to the community and thanks for posting.

Are you trying - open-in-excel or open-in-gsheets ? I guess you mean open-in-excel - https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official.

Could you please check again or connect support

Cheers

Suvradip

Deleted user July 9, 2021

I am trying to open Jira add-on in Excel. It worked fine for more than a year but was crushed today. I removed it and reinstalled it, but it is still not connecting. Loading image and that it.

Suvradip Paul
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 9, 2021

@[deleted]  Sorry to hear that.

I also checked - https://jira-software.status.atlassian.com/ and nothing reported today for this issue. 

As mentioned earlier, could you connect support

Cheers

Suvradip

Suvradip Paul
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 9, 2021

@[deleted] 

Does it throwing 404 page not found? 

Deleted user July 9, 2021

No, just loading non stop

Suvradip Paul
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 9, 2021

That's strange. Do you know any blocking pop-up in browser causing this?

Deleted user July 9, 2021

It worked today, and I didn't install something new. Any ideas on how I can check it?

Suvradip Paul
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 9, 2021

pop-up blocker.jpg

Just like the above (I am sharing example from Google Chrome), it would show if the pop-up has been blocked.

Deleted user July 9, 2021

No, nothing....

Levente Szabo _Midori_
Atlassian Partner
October 13, 2021

@[deleted] did your problem with Jira Cloud for Excel get solved eventually?

In any case, here is a blog about the possible errors folks experience with Jira Cloud for Excel and how to fix them. If there is any suggestion that should be added, let me know!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events