Hi Kim ,
If you can not set it back to In Progress , it is more than likely your workflow . There has to be a transition from Done to in Progress on the workflow.
Hope this helps
Cheers
Hi @Kim Ko ,
As mentioned by @Chris Scheepers it is more likely with the workflow...in this case, you can contact your Jira administrator and ask them to a backward transition from Done to in Progress state, so you'll have the new transition using which you can reset it to progress state.
Note: Please make sure the resolution is set to unresolved on the backword transition.
Thank you.
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