Inactive user still can be tagged in comment

tanhv July 1, 2021

Dear friends,
I found that i still can tag inactivate user in issues which they've ever worked on. My organization doesn't want this because staffs may tag a wrong person (tag inactivate user) in comments. Can you please tell me a way to avoid tagging inactive user in comment.
Thank you,

1 answer

2 votes
Tessa Tuteleers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 1, 2021

Hi @tanhv , 

all users that have access to an issue can be tagged. 
That means that inactive users that are still in user groups / roles / fields that give "Browse project permission" (to that issue) can still be tagged in a comment. 

In an instance where permissions are based on roles > groups rather than individual users (as it should be), cleaning up the groups from an inactive user should do the trick. 

Perhaps this is a possibility for your instance? 

- Tessa

tanhv July 4, 2021

Thanks @Tessa Tuteleers , i tried from your way but it didn't work. I still can tag inactive user. I removed them from any group. I also revoked permission from these users so they don't have any role.

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