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Import encountered a fatal error and could not proceed. Please try again.

Chinthana H_S Suresh
Chinthana H_S Suresh I'm New Here Sep 04, 2022

I'm getting this error message while importing excel file to jira.

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Jack Brickey
Jack Brickey Community Leader Sep 04, 2022

Hi @Chinthana H_S Suresh ,

there is little we can assist with here without details of your CSV. What I might suggest is to simplify your CSV to a bare minimum set of fields just to see if you can get a few issues imported. For example just create a summary in description and see if importing that creates new issues successfully. You can basically continue to add in fields until you discover the culprit.

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