Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I cannot assign a user an incident

Hello I have a problem.
I have a support board where customers upload their problems and we assign them to a person, here the problem is that when assigning it to a person it does not allow me, in the same way this user does not let him record their time, but it is only this user in specific and has the same configuration as the others, do you know why?


2 answers

Hello @Natali Primero Martínez 

Welcome to the community.

Are you working with a Team Managed project or a Company Managed project? At the bottom of the navigation pane on the left it will say which type of project it is.

Has the user been granted a license for the JIRA Service Management product?

Has the user been Invited to the project and added to the Service Desk Team role?

0 votes

Have you checked the permission scheme associated with the project to make sure the user has the right permissions?  Browse project, Assignable user, edit worklog, etc....?

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase

The benefits of using Jira in different departments

Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of you...

101 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you