Hello I have a problem.
I have a support board where customers upload their problems and we assign them to a person, here the problem is that when assigning it to a person it does not allow me, in the same way this user does not let him record their time, but it is only this user in specific and has the same configuration as the others, do you know why?
Hello @Natali Primero Martínez
Welcome to the community.
Are you working with a Team Managed project or a Company Managed project? At the bottom of the navigation pane on the left it will say which type of project it is.
Has the user been granted a license for the JIRA Service Management product?
Has the user been Invited to the project and added to the Service Desk Team role?
Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of you...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events