I cannot assign a user an incident

Natali Primero Martínez April 28, 2021

Hello I have a problem.
I have a support board where customers upload their problems and we assign them to a person, here the problem is that when assigning it to a person it does not allow me, in the same way this user does not let him record their time, but it is only this user in specific and has the same configuration as the others, do you know why?

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Ed Gaile _Atlanta_ GA_
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April 28, 2021

Have you checked the permission scheme associated with the project to make sure the user has the right permissions?  Browse project, Assignable user, edit worklog, etc....?

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Trudy Claspill
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 28, 2021

Hello @Natali Primero Martínez 

Welcome to the community.

Are you working with a Team Managed project or a Company Managed project? At the bottom of the navigation pane on the left it will say which type of project it is.

Has the user been granted a license for the JIRA Service Management product?

Has the user been Invited to the project and added to the Service Desk Team role?

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