I am unable to see the resolution field in the view screen

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March 9, 2024

I'm looking to issues should automatically transition to "Done" when the resolution is set to "Fixed". 

2 answers

3 votes
Walter Buggenhout
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March 10, 2024

Hi @chary and welcome to the Community!

In practice, this works the other way around. You set the resolution to fixed when you change the status of an issue to done.

To give some context: issues move through a workflow from to do over in progress to done. these to don / in progress / done stages are statuses, which you can define freely to map basically any process you use in your company. Because of that, people can define an unlimited number of statuses in each stage, including done (a task can be done, complete, finished, accomplished, resolved, ...)

At the same time, it is a quite common need to get an overview of work that is finished or things that still require work. And because people can define their process any way they want to, it is very practical to be able to search for these two categories (does still require work or not) regardless of that complexity. Comes in: the resolution field. When a done status in the workflow is set, also setting the resolution field makes it easy to search:

resolution = unresolved

returns all issues still requiring work. 

resolution != unresolved

returns all the issues that don't require any more actions.

Jira is designed to let you set a value for the resolution field in different ways, always linked to transitioning the issue to a different status:

In the settings of a board in a company managed project, you can select the columns that should also (automatically) set a resolution when an issue is moved into that column:

Screenshot 2024-03-10 at 10.00.46.png

When you design a workflow, you can use a post function to update the resolution field automatically, or you can add a transition screen with the resolution field on it, requiring people to fill out the field manually by also adding a field required validator to the transition. In both cases, it is the transition in the workflow that triggers the screen to be shown.

In any case: never add the resolution screen to an edit issue screen in Jira. Always integrate it in your workflow instead.

Hope this helps!


1 vote
David Nickell March 10, 2024

I agree with what @Walter Buggenhout said in his response but when I read your question I thought you meant you were unable to see the resolution field.   2 things...

(1) Resolution has to be present on the fields of the view screen. I just check my own install and Resolution IS NOT on the default screen out of the box from Jira,

(2) Jira doesn't show fields that are empty.  

So if you can't see any resolutions on any issues, you probably need to look into #1 (is it available to be displayed).   If you see the field some time, confirm that you see it consistently when populated versus not populated.



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