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How to update resolution for a reopened item

Emily Ekenstam
Emily Ekenstam May 25, 2021

A user story was resolved, but then reopened.  However the resolution of done is still set.  Is there an easy way to change a resolution for an issue?

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Mikael Sandberg
Mikael Sandberg
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May 25, 2021

You have two options, you can either create an automation that updates the resolution, or you have to modify the workflow to create a circular transition that sets it. I have used both options in the past, and I prefer the automation since you do not have to change the workflow.

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Jack Brickey
Jack Brickey
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May 25, 2021

And be sure to update the workflow to always clear the resolution when you reopen issues for future transitions. 

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