Hi,
When a user creates a ticket, the "Status" value should always be the same. How can I do that? Thank you.
Hi @Yakov Melman - By nature of how Jira Workflows work, the status upon creation will always be the first status in the workflow. Can you please provide a little more context as to what you're trying to achieve?
Hi @Yakov Melman
Atlassian is rolling out a change to the way we create issues, by having the possibility to change the issue 's status during creation. This is a feature currently rolling out to all instances. If you see a status field during issue creation, then go to project settings > features and turn this feature off.
Let me know if that helps.
Hi @Mark Segall
Yes, you're right. My goal is to prevent users from changing to any other Statuses. So, a ticket should be created with a specific (default) Status value only. A user shouldn't not be able to change it when they create the ticket.
This historically was not possible, but per @Alex Koxaras -Relational- comment, it appears there's a new feature rolling out that may be turned on for you. As advised in that answer, just go to Project Settings >> Features and turn this off.
I see, thank you so much. What is name of the feature? Sorry, I can't find it.
Hi @Alex Koxaras -Relational- Thank you so much. What is this feature name?
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