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How to schedule bulk export to xml?

Is there method in JIRA cloud to do scheduled bulk issues export to XML? 

We are looking to export issues in a JIRA project and import into another system to update the corresponding case information in that system. 

2 answers

0 votes
Brant Schroeder Community Leader Apr 08, 2021

@Phyllis Zhu 

I would suggest using the Jira Cloud API to pull the information you need and consume it into the other application.

Thanks! That's probably what we'll end up doing, the team is looking into this. 

Brant Schroeder Community Leader Apr 09, 2021

@Phyllis Zhu 

Have you looked into Jira Service Management, it is a great service desk and integrates tightly with Jira software.  It would also eliminate all the issues you are having.

0 votes

Maybe if you reveal more information about the other system, there may be better options.

For example if that system has a web-based API, you can use the Automation functionality in Jira to post newly created issues or issue updates to the other system. This sort of near-real-time syncing could be more efficient than a scheduled bulk export and import...

It's a tool built in-house and very old (for customer support tickets) so very limited in the options of what we can do. The team built a one way push integration from that system to JIRA so we can at least get tickets pushed into JIRA with all the info. That's been fine for a while and now they are looking do a little bit more as it's getting tedious to do the manual export/import on an as-needed basis. That's the part we want to automate, nightly.  

XML format import into the system is suggested as the best path.
We're looking into the API, just wanted to see if there might be alternatives.

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