How to reuse a generic email address that is assigned to a deleted user?

[Lisa Lancaster (NSW Procurement)]

I have a user who was deactivated and later deleted on JIRA Cloud. 

Now when I try and create a new user with the same email address they get a notification to 'Try a different account' and the email lists the deleted user as the owner of the email address.

Next I create the user with a personalized email address. Success. Then I 'Suggest Change' it to the generic email. 

When the user tries to accept they get an error.

Is there anything I can do to free up the generic email?

Thanks!

[Carlos Garcia Navarro]

Hi Lisa,

Maybe the Atlassian ID associated to the deleted user is still there. You can try to logging using the "deleted user" account to https://id.atlassian.com and go to Manage Profile-> Account Preferences-> Delete your account. If the account is deleted you should be able to reuse the email.

Hope it helps,

Carlos