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How to remove Jira add-in from Excel

Hello,

I cannot remove Jira add-in from online Excel, it opens each time sheet is refreshed.

I have deinstalled it but it opening each time page is refreshed it is really annoying for the whole team.

 

Screen Shot 2021-05-13 at 11.51.12.pngScreen Shot 2021-05-13 at 11.50.52.pngScreen Shot 2021-05-13 at 11.50.35.pngScreen Shot 2021-05-13 at 11.50.15.png

I'm not the only user with this issue

https://answers.microsoft.com/en-us/msoffice/forum/all/remove-jira-plugin/d8149609-2cd6-470f-87c8-ab05fcadfec3

https://www.reddit.com/r/excel/comments/j7vf0s/how_to_remove_jira_addin_from_excel/

 

Please advise

 

Regards,

Milica

 

1 answer

Hi @Milica Popovic  In Excel online, there is no option to disable or enable plugin. You need to check with your Messaging team or IT team who is the Admin of O365. 

FOr disabling addon from excel , first open Desktop App or Click Open in Desktop App , Click Files >> Options >> Addin >> Select COM- Addon >> Untick JIRA addon . If not able to see JIRA addon in Com-addin then select excel addon >> unticket jira addon.

 

Thanks,

Vikrant Yadav

Hello @Vikrant Yadav ,

Thank you for your advice, unfortunately IT department notify me that they cannot remove addon. 

Unfortunately the since the Addons were enabled by your end it can only be disabled from your end, IT doesn't have rights to do that

We do not see anything about that option

This makes sense to me, as I was the one who added this addin. 

Expectation is that I can also remove it, if I could add it.

I have downloaded file locally and still has a issue with popup.

Screen Shot 2021-05-14 at 11.26.15.png

Screen Shot 2021-05-14 at 11.26.42.png

Screen Shot 2021-05-14 at 11.21.29.pngScreen Shot 2021-05-14 at 11.20.40.png

 

Your addon attached itself for the file and it cannot be destroyed.

This file is important for my team, used frequently during the day, by more than ten people and they all experience the popup issue. 

Please advise on next steps

Hi @Milica Popovic  If the Addin is installed then it must be visible under My Addin.

Click Insert >> Select My Addins. If JIRA Cloud for Excel is visible. Click three dots and select Remove. 

 

If not visible in my addins >> Then first click Trust this Addin then follow the steps mentioned above. 

First Login O365 account and then in new tab open following URL, it's is showing Get it Now, it means plugin is not installed. 

https://appsource.microsoft.com/en-us/product/office/WA200000556?tab=Overview

 

Office Addin.PNG

No resolution, issue is still present

Here is screen share video where all steps are followed.

https://we.tl/t-zP5azwcBZl

 

Regards

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