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How to re-activate a de-activated jira when you did not add the billing information?

Albert An I'm New Here Jan 12, 2022

How to re-activate a de-activated jira when you did not add the billing information?

1 answer

0 votes
Clark Everson Community Leader Jan 18, 2022

Hi @Albert An 

You should have a billing Admin on the account and they should have access. If that person left you will need to submit a ticket on support.atlassian.com

The person registered as the billing account owner can update the billing information, as a site admin you should have access to do this: https://support.atlassian.com/subscriptions-and-billing/docs/update-your-contact-address/

 

Hope this helps!

Best,

Clark

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
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PERMISSIONS LEVEL
Site Admin
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