How to re-activate a de-activated jira when you did not add the billing information?

[Albert An]

How to re-activate a de-activated jira when you did not add the billing information?

[Clark Everson]

Hi @Albert An 

You should have a billing Admin on the account and they should have access. If that person left you will need to submit a ticket on support.atlassian.com

The person registered as the billing account owner can update the billing information, as a site admin you should have access to do this: https://support.atlassian.com/subscriptions-and-billing/docs/update-your-contact-address/

Hope this helps!

Best,

Clark