nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to get notifications when someone mentions me in comments?

Tina Tang_mghl1i

In a Jira ticket where I'm not the Reporter, Assignee, or Watcher, I won't get any notification when someone mentions (using @) me in the ticket comments.

I found a solution in Jira Software Support, and looked everywhere in my Jira Personal Settings, but couldn't find the location of 'Email notifications for issue activity' as described in the solution. (see screenshot below)

So how can I get notifications when someone mentions me in comments?

Screen Shot 2022-08-04 at 11.46.49.png

Accepted answers

All comments

Fabio Racobaldo _Catworkx_

Hi @Tina Tang ,

welcome to the Atlassian community!

By default, each user will receive notification when someone mention him.

Please go to your personam setting and verify that "Someone mentions you" ha been checked

Hope this helps,

Fabio

Tina Tang_mghl1i

Hi @Fabio Racobaldo _Catworkx_

Thanks so much for the reply!

The screenshot you shared is exactly what I was looking for. But sadly my Jira personal setting looks different from yours, which does not have 'Email notifications for issue activity'. Please see below:

Screen Shot 2022-08-07 at 11.41.10.png

Instead, my Jira has 'Slack notifications' in the 'Tools' dropdown, which only allows me to receive messages when I am an Assignee or Watcher of a ticket, not when someone mentions me in the comments.