How to get notifications when someone mentions me in comments?

[Tina Tang]

In a Jira ticket where I'm not the Reporter, Assignee, or Watcher, I won't get any notification when someone mentions (using @) me in the ticket comments.

I found a solution in Jira Software Support, and looked everywhere in my Jira Personal Settings, but couldn't find the location of 'Email notifications for issue activity' as described in the solution. (see screenshot below)

So how can I get notifications when someone mentions me in comments?

[Gomez_ Daniel]

I believe you must have them in browse users and groups in System Global Permissions as well.

[Tina Tang]

@Gomez_ Daniel Hi, could you please show me how to navigate to this setting page? Thank you

[Gomez_ Daniel]

settings-system-global permissions

[Peter Stefaniak]

@Tina Tang @Fabio Racobaldo _Herzum_ 

Did you find an answer to this? I am in the same situation.

[Tina Tang]

Unfortunately, not yet lol 

[Fabio Racobaldo _Herzum_]

Hi @Tina Tang ,

welcome to the Atlassian community!

By default, each user will receive notification when someone mention him. 

Please go to your personam setting and verify that "Someone mentions you" ha been checked

Hope this helps,

Fabio

[Tina Tang]

Hi @Fabio Racobaldo _Herzum_ 

Thanks so much for the reply!

The screenshot you shared is exactly what I was looking for. But sadly my Jira personal setting looks different from yours, which does not have 'Email notifications for issue activity'. Please see below:

Instead, my Jira has 'Slack notifications' in the 'Tools' dropdown, which only allows me to receive messages when I am an Assignee or Watcher of a ticket, not when someone mentions me in the comments.

[Tina Tang]

@Fabio Racobaldo _Herzum_ 

Hi, do you have any other suggestion for the issue above?

Thanks!

[Buket dülger]

Hi! Is there any update? Did you find a solution about the issue?

[Fabio Racobaldo _Herzum_]

Hey @Tina Tang and @Buket dülger ,

probably you are on a server instance and not on cloud one. For server/data center instances you can't perform that setup.

Please confirm.

Fabio

[Tina Tang]

@Fabio Racobaldo _Herzum_ Hi, could you please show me how to navigate to this setting page? Thank you