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How to get fix Edited

Any idea how to fix back to the orginal Jira prior to the import? 

I am on free plan but cannot upgrade and cannot raise a ticket


Need help

Problems with your import

Here's a summary of the import process

An error occured during the import process.

Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup.

  • Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support.

3 answers

1 accepted

0 votes
Answer accepted

@John Funk - All sorted, no data loss.  Support managed to remove the lock on the browser

John Funk Community Leader Feb 23, 2021

Great! Glad you were able to get back what you needed. 

Just to add I am on free support and I cannot upgrade to get atlassian support.  It would be grateful if we just undo the error

0 votes
John Funk Community Leader Feb 17, 2021

Hi Lee - I will see if I can get someone from Atlassian to take a look. 

Like John Funk likes this
Dario B Atlassian Team Feb 18, 2021

Hello @Lee Hughes ,

I can see that you have already created a support request (JST-637304) in order to have your Jira site rolled-back to a time/date before the site import failed. 

Please follow-up with the assigned Support Engineer. I will set myself as a watcher of the ticket just in case anything will be needed. 


Like Angélica Luz likes this

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