How to get fix

[Lee Hughes]

Any idea how to fix back to the orginal Jira prior to the import? 

I am on free plan but cannot upgrade and cannot raise a ticket

Need help

Problems with your import

Here's a summary of the import process

An error occured during the import process.

Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup.

• Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support.

[Lee Hughes · Accepted solution]

@John Funk - All sorted, no data loss.  Support managed to remove the lock on the browser

[John Funk]

Great! Glad you were able to get back what you needed. 

[John Funk]

Hi Lee - I will see if I can get someone from Atlassian to take a look. 

[Lee Hughes]

@John Funk Many thanks

[Dario B]

Hello @Lee Hughes ,

I can see that you have already created a support request (JST-637304) in order to have your Jira site rolled-back to a time/date before the site import failed. 

Please follow-up with the assigned Support Engineer. I will set myself as a watcher of the ticket just in case anything will be needed. 

Cheers,
Dario 

[Deleted user]

Same issue here, please help

[Andy Heinzer]

Hi @[deleted] I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-767240

Someone from our Jira Cloud support team will reach out to you there about this problem.

Andy

[Deleted user]

Thanks!

[Lee Hughes]

Just to add I am on free support and I cannot upgrade to get atlassian support.  It would be grateful if we just undo the error