How to delete/hide the same status in Jira Analytics?

[Yueji Huang_黄越己_]

Hi, I'm working with Jira Analytics charts and I want to show all the statuses of the issues. For some reasons, I had the same 'Integration' status before and I have already deleted one of them in Jira cloud. But I can also see two 'Integration' status in the Jira Analytics charts. How can I delete or hide one of 'Integration' status in Jira Analytics? Is there any mark of status like 'isdeleted/active' in Jira Analytics or DB?

Thank you!

just one 'Integrating' in Jira cloud ↑

[Ollie Guan]

Hi @Yueji Huang_黄越己_ ,

通常来说filters和dashboard中的Statuses和系统配置不一致，可能是索引引发的，特别是在新增，删除后这一情况会出现。在本地部署的Jira Server/DC中，系统管理员是可以手动reindex来解决这一问题，但Jira Cloud是没有提供这个功能的，重建索引会根据系统需要自动进行。

针对这个问题，有3个建议

1. 排查system - Statuses里是否已经移除了这个多余的Status

2. 稍等待1~2天，观察下这个问题是否已经解决（系统reindex可能会延迟）

3. Atlassian Analytics目前还是Beta版本，建议联系Support Team，通过提交issues and bugs，毕竟这个工具和Jira Cloud是独立的两个产品，也不排除是两侧未同步信息的一个缺陷