The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I want to create a rule/automation for sending automated reminder/follow up email to users/customer. Example - when a ticket has Waiting for Customer status and the customer does not respond in the next 24hrs, an automated follow up email is sent to them.
Thanks
Hi Abhay - Welcome to the Atlassian Community!
Try an automation rule like this (where you use your project instead of JIRA in my example). You might also want to try that with a single issue first to see if it works as you intend it.
👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.