How to assign an issue created in another proyect with automation?

gestion didcom April 5, 2023

i have a project in which tasks are created after that the task i choose is duplicated in a desired project from automation, i want to assing the duplicate task dependin on the value of a field.

i try this in the project where task are created: 

automation 1.png

 

also in the project where the duplicate issue creates, i try this:

automation 2.png

2 answers

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 5, 2023

Since your second automation is triggered by the first one, make sure that you have checked this check box under rules detail.

Rule trigger.png

gestion didcom April 5, 2023

i checked but still didnt work.

0 votes
Benjamin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 5, 2023

Hi @gestion didcom ,

 

What's the issue you are facing? Was there an issue with the assigning the ticket with the 2nd automation configuration?

 

-Ben

gestion didcom April 5, 2023

Any of the automations i try to assign the isse worked.

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