I have a particular issue that shows as -2189:49 TTFR, yet was resolved in 8 minutes.
Here are the stats copied directly from the Request
How do I either
1. edit that incorrect time
2. remove this request from the metrics, so they are not skewed
Thanks,
Mark
@Mark Ellis There is no way to edit the time. Is the issue still running? The only way I know how to remove it would be to delete it. You could always make a copy of it so you have the information before you delete it.
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Seems to still be running, as it now states, -2236:16.
I'm really not sure why it continued to run. Seeing this one makes me think I may find others. 🙄
An edit capability really seems like something that should be provided. Looks like I'll have to delete, as you suggested.
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You can always reopen and close it to make sure the SLA is fulfilled. You can then do a JQL query to see if there are others.
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