How do i work with working hours in Jira Automation?

João Sahium
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February 23, 2024

Hi.

I'm trying to create an automation to set a date time in a custom field. 

I'm going to use this date time field to control our SLA.

Our SLA use working hours, and i cannot find a solution for that. 

For now i'm using working days, but i really need to use working hours.

 

My automations:

When a "bug" is created with priority "Major", or the field priority is edited to priority "Major"..

Then set "Bug SLA" datetime to "now.plusWorkingDays(2)".

 

 

When a "bug" is created with priority "Minor", or the field priority is edited to priority "Minor"..

Then set "Bug SLA" datetime to "now.plusWorkingDays(5)".

 

Tks.

 

1 answer

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Perisic Nikola
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February 23, 2024

Welcome to the community @João Sahium !

This feature was voted in here: https://jira.atlassian.com/browse/JSWCLOUD-25246. Sadly it did not get much attention.

 

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