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How do I customize the left side view in jira new issue view?

How can I customize the left side of jira new issue view?

For example,

1. Remove "Issue dependency" and "Issue hierarchy"

2. Rearrange them in order of "Description", "Subtask Board", "Microsoft Teams"

 

 

content order test.png

 

 

 

1 answer

0 votes

Hi @Sungchul Park (박성철) ,

This page describes the instructions on how to re-arrange or configure the issue field layout:

https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-issue-view/

From the document:

  1. Open an issue of the type you'd like to configure
  2. Click Configure at the bottom-right of the issue (near the created and updated dates)
  3. Add, remove, and drag fields in the field categories until you're happy with the setup.
  4. Choose Save changes.

Below is my "Issue Layout" configuration page. There's no such fields like "Issue dependency", "Issue hierarchy", "Microsoft Teams", and "Subtask Board". How do I hide or rearrange them?

 

layout.png

Do you have these fields in the screen? (Project settings-> Field Layout-> click on the link to the screen that you use):

Screen Shot 2020-10-05 at 11.20.32 PM.png

For dependencies, the linked issues should show in the view if you link any issue:

Screen Shot 2020-10-05 at 11.18.56 PM.png

As below, "WO: Scrum Default Issue Screen (1)" is currently used as all issue types in my project.

issue layout.png

But I couldn't find any fields like "Issue dependency", "Issue hierarchy", "Microsoft Teams", and "Subtask Board" in the screen configuration page as below. Do you mean that removing or rearranging fields that don't appear in the drop-down at the bottom of the next screen shot is impossible? If yes, what do I have to do to make them be found in the drop-down?

issues.png

 

And more, the "Linked issues" field shows up properly once it has any dependencies as below, as you said.

chrome_tLvaEFyguA.png

But the "Issue dependency" and "Issue hierarchy" fields show up instead of "Linked Issues" field, if it doesn't have any dependencies as below.

chrome_lgT8dcjMS2.png

I've resolved the first issue about "Issue dependency" and "Issue hierarchy" by uninstalling some plug-in apps from my Project. But the second one about rearranging the fields in description area still remains. Does anybody have an idea?

Like Sarah Shepard likes this

Hi @Sungchul Park (박성철) , I'm glad to hear that you were able to solve the first issue. Which plugins were causing the issue?

Regarding the rearranging of fields in the description area, it may not be possible to move them. This document indicates that "System fields on the default 'View Issue' screen (e.g. Summary, Security Level, Issue Type, etc.) are fixed":

https://confluence.atlassian.com/adminjiraserver071/defining-a-screen-802592587.html

What plugins did you remove? Was it a Gantt or Structure?

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