How do I change the default issue updated email notification template?

Daniel Nalbach
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 20, 2024

My company is using Jira with company-managed projects and I have admin permissions. The team is getting emails by default when an issue is updated. These appear to be some kind of default automation as they do not show up anywhere I can find in the project settings automation or the global automation. The team would like to see the issue summary in these emails. This would be trivial to add if I could find the notification template. Is it available somewhere for editing, or is it hidden as part of the Jira defaults? I don't want to add my own automation rule and then end up with double emails on every issue update. I have been unable to find any information in the docs about editing these default emails and any help would be appreciated.

1 answer

0 votes
C_ Derek Fields
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 20, 2024

@Daniel Nalbach Welcome to the community!

You cannot edit the default notification templates in the Cloud. What you can do is create an automation to send the email that you want and turn off that notification in the Notification scheme for the project.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 20, 2024

Adding to this...

There are some change requests around being able to customize outgoing emails in Jira Cloud.

https://jira.atlassian.com/browse/JRACLOUD-7266

https://jira.atlassian.com/browse/JRACLOUD-161

https://jira.atlassian.com/browse/JRACLOUD-62256

 

Daniel Nalbach
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 21, 2024

@C_ Derek Fields - I think that makes sense. Disable the default notification, then use automation to substitute my own version. I'll probably try that. Thanks!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events