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How do I avoid that mails send to jira and imported with a mail handlet get truncated?

I use the mail handler to attach e-mail thread discussions to a ticket, however only the first e-mail in thread gets imported. Is there a way to change this and import the whole thread?

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Jack Brickey Community Leader Jan 11, 2022

I think you are referring  to this suggestion - JSDCLOUD-2044 - Include request history in customer notifications 

If so on alternative is an addon mail handler like JETI or JEMH.

Hi, thanks. How unfortunate thatmy request often bring me back to the pit of not handled request for Jira.

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